Privacy Policy

This Privacy Policy explains how Roo96 Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and other applicable notices.

Roo96 Casino operates under licences issued by the Anjouan Gaming Authority (96 Group) and the Curaçao Gaming Authority (CGA), with SSL encryption and Fair Play verification in place to protect player accounts and transactions.

Information we may collect

To provide online casino services safely and effectively, Roo96 Casino may handle information that identifies, relates to or could reasonably be associated with a player. The information collected depends on how the website is used, which services are requested and what checks are required. Players should provide information that is accurate, current and complete, and should not submit another person’s information unless they are authorised to do so.

Account and identity details

When an account is opened or maintained, the site may collect details such as a player’s name, date of birth, residential information, contact details, login information, account preferences and communications with the support team. The site may also collect information needed to confirm that an account belongs to the person using it.

Verification and compliance information

For age, identity, account security and responsible operation purposes, the site may request verification documents or related information. This can include documents or details used to confirm identity, address, age, source of funds or other relevant information. Verification material is handled for legitimate operational, security and legal purposes and may be reviewed using internal processes or specialist service providers.

Payments and transactions

The site may record deposits, withdrawals, wagers, wins, losses, bonuses where applicable, payment method details, transaction references and related account activity. Payment information may be processed by payment providers. Roo96 Casino may receive transaction confirmations or limited payment information needed to reconcile an account, prevent misuse and provide support. Full payment credentials may be handled directly by the relevant payment provider rather than stored by the casino site.

Device, technical and usage data

When a player visits or uses the website, technical information may be collected automatically. This may include an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referring pages, session information and information about how website features are used. This data can help maintain website functionality, identify unusual activity, improve performance and protect accounts.

Support and communications

If a player contacts support, the site may keep the content of messages, account identifiers, verification information supplied during the conversation and records of actions taken to resolve the request. The site may also retain preferences about receiving service messages or marketing communications.

How and why information is used

Personal information is used only for purposes connected with operating, securing and improving the website and its services. Depending on the circumstances, Roo96 Casino may use information for the following purposes:

Creating, administering and securing player accounts.
Processing deposits, withdrawals and other account transactions.
Providing casino services, account features and customer support.
Confirming a player’s identity, age and eligibility to use the service.
Carrying out verification, anti-fraud, anti-money laundering and other security checks.
Detecting suspicious, unlawful, unauthorised or harmful activity and protecting the website and its users.
Meeting legal, regulatory, tax, audit, reporting and record-keeping obligations that apply to gambling services.
Investigating complaints, disputes, chargebacks, payment issues and suspected breaches of the Terms and Conditions.
Maintaining, testing and improving website performance, usability, security and reliability.
Understanding general usage trends and preparing aggregated or de-identified reports.
Sending service-related communications, including account, transaction, security and important policy messages.
Sending marketing communications where permitted and where the player has provided consent or otherwise has a lawful choice to receive them.

The site may use automated tools to help identify unusual transactions, account access or other activity that could indicate fraud, account compromise or a breach of the rules. These tools support operational and security decisions, but additional review may be undertaken where appropriate.

Sharing information

Information may be shared where reasonably necessary to provide services, complete transactions, perform verification, maintain security or meet legal obligations. This may include sharing with payment providers, identity and verification providers, technology and hosting providers, security services, professional advisers, auditors, support providers and relevant authorities where required or permitted. Service providers are expected to handle information for the agreed purpose and with appropriate safeguards.

Information may also be disclosed if needed to protect the rights, property, safety or security of Roo96 Casino, its players or other people, or in connection with a business change, legal claim, investigation or dispute. The site does not sell personal information in the ordinary course of providing its casino services.

Cookies, security and retention

Cookies and similar technologies

Roo96 Casino may use cookies and similar technologies to remember settings, keep players signed in, support account and security functions, understand website usage and improve the online experience. Some cookies are necessary for core website features, while others may help with analytics, preferences or relevant communications.

Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect the availability or performance of certain website features. Browser controls may also allow players to receive a notice before cookies are stored.

Security measures

Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure communications and staff or provider procedures. No website, transmission method or storage system can be guaranteed to be completely secure, so players should protect their login details and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Personal information may be stored by Roo96 Casino or by service providers acting on its behalf. Information may be processed in Australia or another country where relevant service providers operate, subject to appropriate safeguards and applicable requirements.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Your privacy choices and rights

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These may include requesting access to information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of their data where it is no longer needed or there is another valid basis, and withdrawing consent to marketing communications.

How to make a request

Players can exercise their data rights by contacting support@roo96casino.wtf. In the request, please explain what information or action is being requested and provide enough details for the relevant account to be identified. For security, Roo96 Casino may need to verify the requester’s identity before providing information, making a correction, deleting data or changing communication preferences.

Access: ask for a copy of personal information held about you, subject to applicable restrictions.
Correction: ask for inaccurate, outdated or incomplete personal information to be corrected.
Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to retain it.
Marketing consent: withdraw consent to marketing at any time by contacting support@roo96casino.wtf or using an unsubscribe option included in a marketing message.

Withdrawing marketing consent does not affect service messages that are necessary for account administration, security, transactions or important changes to the website. Deleting information or closing an account may not remove records that must be retained for legal, security, dispute-resolution or accounting purposes. Where a request cannot be fully completed, the reasons and any available alternatives may be explained.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website, with the effective date or other notice where appropriate. Players should review this page periodically. Continued use of the website after an update may indicate acceptance of the revised policy to the extent permitted by law.

If a player has questions about this Privacy Policy or how personal information is handled, they can contact support@roo96casino.wtf.